How to reach us
Our locations, phone numbers and email addresses
Locations and phone numbers
MSD Lucerne site
Bürgenstrasse 8
CH-6005 Lucerne
Tel. Reception +41 58 618 30 30
Tel. Customer service Human Health +41 58 618 38 38
Tel. Customer service Animal Health +41 58 618 14 14
Google Maps
MSD Schachen site
Industrie Nord 1
CH-6105 Schachen (LU)
Tel. Reception +41 41 499 97 97
Google Maps
MSD Zurich site
The Circle 66
CH-8058 Zurich Airport
Tel. Reception +41 58 618 40 40
Google Maps
Email addresses for inquiries and services
Requests for the MSD customer service
Email
Product complaints or counterfeiting
Email
Medical information requests
Email
Ordering of product brochures and disease awareness material
Email
Questions on animal health products
Email
Reporting of adverse drug reactions or adverse events
You can report suspected adverse drug reactions or events to dpoc.switzerland@msd.com.
You can also submit side effects directly to Swissmedic via an online form.
If you are a patient and you have any medical questions about your disease or medications, please contact your treating physician. MSD does not offer medical advice about treatment options and medications to patients.
CH-NON-01362, 03/2026
