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How to reach us

Our locations, phone numbers and email addresses

Locations and phone numbers

MSD Citybay office
Werftestrasse 4
CH-6005 Lucerne
Tel. +41 58 618 30 30
Google Maps

MSD Kriens office
Ringstrasse 27
CH-6010 Kriens (LU)
Tel. +41 58 618 20 20
Google Maps

MSD Schachen location
Industrie Nord 1
CH-6105 Schachen (LU)
Tel. +41 41 499 97 97
Google Maps

MSD Tribschen office
Tribschenstrasse 60
CH-6005 Lucerne
Tel. +41 58 618 10 10
Google Maps

MSD Zurich office
The Circle 66
CH-8058 Zurich Airport
Tel. +41 58 618 40 40
Google Maps

Email addresses for inquiries and services

Requests about product orders for our MSD customer service
Email

Reporting of adverse drug reactions or adverse events
Email

Product complaints or counterfeiting
Email

Medical information requests
Email

Ordering of product brochures and disease awareness material
Email

Questions on animal health products
Email


If you are a patient and you have any medical questions about your disease or medications, please contact your treating physician. MSD does not offer medical advice about treatment options and medications to patients.

CH-NON-01362, 10/2021